Tech is reimagining how e-commerce is done: Flipkart’s Jeyandran Venugopal

Flipkart has “invested deeply” in technology to serve millions of its customers, says JEYANDRAN VENUGOPAL, Chief Product and Technology Officer at the e-commerce company. In a video interview with ARYAMAN GUPTA, he spoke about how the firm is using generative artificial intelligence and other technologies. Edited excerpts:

What does Flipkart’s technology landscape currently look like?

We are a platform that serves hundreds of millions of customers on a yearly basis. To cater to that level of scale, with the required reliability and security, we have been investing deeply in building hardened platforms. We’ve followed the traditional micro